FAQs

Q. WHERE ABOUTS IN THE SCHOOL GROUNDS IS THE UNIFORM SHOP LOCATED?

Ans. We are located within your child’s school grounds. (Location will vary depending on the school) We encourage you to make a booking Online during busy hours (January/February) as appointments will be served first in order of booking times.

Q. WHEN IS THE SHOP OPEN?

Ans. All Daylight Schoolwear uniform shops trade on various days and times as requested by the school. Please see below for further information. ⦁ Uniform Shop days and hours will vary, please refer to your school’s website for the opening times. ⦁ Extended hours for December Orientation and mid to late January (including Staff Development Days) will be provided to the parents via the school newsletter, social media platforms and posters provided to the school via Daylight Schoolwear.

Q. HOW CAN I CONTACT YOU?

Ans. Our email address is daylight@daylightcorp.com Our uniform shops can be contacted directly via email also. Please refer to your school’s website for that particular school’s Uniform Shop email address.

Q. CAN I ORDER SOMETHING IF I CAN'T GET TO THE SHOP IN PERSON?

Ans. YES! Online ordering is available through the Uniform Shops webstore. Please refer to your school’s website for the webstore address or search www.daylightsportswear.com/schoolname/

Q. HOW WILL I RECEIVE MY ORDER?

Ans. Orders are packed during the uniform shops trading hours. You will then be notified via email or text message when your order is ready for collection from the uniform shop during their normal trading hours.

Q. I HAVEN’T RECEIVED NOTIFICATION ABOUT MY ORDER. WHAT DO I DO?

Ans. If you have not received an email or text as noted above, please contact us at daylight@daylightcorp.com and specify which School your child attends and the order number, or send an email directly to your school’s Uniform Shop email address and let us know as soon as possible and we will follow it up. 

Q. I RECEIVED MY ORDER, BUT SOMETHING WAS MISSING. WHAT DO I DO?

Ans. Sometimes items are unavailable / out of stock. Please send an email to daylight@daylightcorp.com and specify which school your child attends and the order number as soon as possible so we can get to the bottom of this matter, or email your School’s Uniform Shop directly via their email address. In this case, it will be prepared in the normal manner once it's available.  We do our best to keep parents informed when this happens.  

Q. I DON'T WANT TO WAIT FOR AN ITEM THAT IS OUT OF STOCK. HOW DO I GET A REFUND?

Ans. All online orders paid via PayPal are refunded to your credit card via PayPal.  Please send us an email at daylight@daylightcorp.com and specify which School your child attends and the order number or send an email directly to the Uniform Shops email address. Once the refund request has been received at Head Office, your refund will be processed within 5-7 business days as per our procedures and policies.

Q. I HAVE PURCHASED UNIFORMS BUT MY CHILD WILL NO LONGER BE ATTENDING THE SCHOOL. HOW DO I REQUEST A REFUND?

Ans. Please return all uniform items to your School’s Uniform Shop in their original packaging with tags attached and receipt for proof of purchase. All refunds will only be accepted within the 3 month period from date of purchase. The Shop Coordinator will assess the uniform items, and then send a request in to Head Office. Once the refund request has been received at Head Office, your refund will be processed within 5-7 business days as per our procedures and policies. If your order was placed online and paid via PayPal, you will receive your refund through PayPal. If your order was placed directly through the Uniform Shop and paid via Cash or EFT payment, then a refund cheque will be posted out. Please ensure you provide your contact name, number, email address and postal address so we can post your refund cheque to you.

Q. ONE OF THE ITEMS I ORDERED IS WRONG & I NEED A REPLACEMENT- WHAT DO I DO?

Ans. As long as the item is in its original condition (in its original packaging and unworn with tags attached) please return it back to the uniform shop with the receipt for proof of purchase and we will swap it for the correct size/item. Must be returned within 3 months of the date of purchase.

Q. I CAN'T GET TO THE UNIFORM SHOP TO RETURN/EXCHANGE MY ITEM. WHAT DO I DO?

Ans. Your child, another parent or relative can come into the Uniform Shop on your behalf.  If that is not possible, drop the item at the school office and contact us daylight@daylightcorp.com or send an email to the Schools Uniform Shop and we will arrange to collect it from the office. Please ensure the items are in their original packaging, unworn and receipt for proof of purchase is provided. Along with contact details of parent or student so we can arrange for the items to be handed to the right person if unable to attend the uniform shop during trading hours.

Q. WHAT IF NONE OF THESE ARRANGEMENTS ARE SUITABLE FOR ME?

Ans. Please contact us by email at daylight@daylightcorp.com or direct to the Uniform Shops email address so we can try to arrange a more suitable option for your situation.

Q. I WANT TO MAKE A PURCHASE ONLINE BUT THE ITEM SAYS IT IS OUT OF STOCK. HOW WILL I KNOW WHEN IT IS AVAILABLE AGAIN?

Ans. Please send an email to daylight@daylightcorp.com and specify which school your child attends. Please advise which item you wish to purchase, the size required and the quantity you wish to purchase. Or send an email to the Schools Uniform Shop with the above information and we will be in touch with you when the stock is available. Be sure to provide your name and contact information so we can stay in touch.